Guidance on the phone
Which breaker to switch off, what to unplug and which areas to avoid while you wait.

Emergency Electrical Service
During business hours, faults that are dangerous or disruptive move ahead of routine work; we make things safe first and repair the cause properly.
Tell us what is happening — (000) 000-0000Some electrical problems are merely annoying, but others need attention straight away: an outlet that sparks or shows scorch marks, a breaker that feels hot, a panel that hums, lights that dim across the whole house, or several rooms losing power at once.
Should one of these appear while our office is open, phone us and tell us what you are seeing. We will help you switch off the affected circuit safely, move your visit ahead of routine appointments and give you a realistic arrival time. Visible flames or smoke mean getting everyone outside before anything else, then dialling 911.
Outside our hours, a circuit that is not sparking or smelling of burning can usually stay switched off at the breaker until morning. If you are uncertain, turn off the main breaker and call us when we open.
Safety first, then the cause, then a lasting repair.
Which breaker to switch off, what to unplug and which areas to avoid while you wait.
Your visit is placed ahead of estimates and installations during business hours.
On arrival the affected area is isolated and the rest of the house checked as safe to use.
Meters and heat checks locate the overheating connection, failed breaker or damaged cable.
Dead areas traced to the panel, a failed connection or the service, with the utility involved if it is their equipment.
Scorched outlets, melted switches and failed breakers replaced with correctly rated parts.
Most repairs are finished on the visit; larger work is scoped and priced in writing first.
What failed, why it failed, and whether anything similar in the house deserves attention.
Tell us what you see and where. We explain how to make the area safe and when we can arrive.
The hazard is isolated first, and the remaining circuits are tested so you can use the rest of the house.
Smaller faults are repaired there and then, while bigger causes receive a written scope before any further work.
Practical safety steps on the phone, delivered without alarm.
We find out why it failed so it does not happen again.
An arrival time we can keep, and a call if it changes.
Switch off the affected circuit if it is safe to do so, then call us. During business hours your problem goes to the front of the queue.
Call us about it — (000) 000-0000If you see flames or smoke, get everyone out and call 911 first.